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SSi sal: How a Safety & Security Company Gained Full Visibility Across 2,600 Projects with CMMS

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SSi sal

SSi sal is a Lebanon-based team of dedicated professionals specializing in Lightning Protection, Earthing, Surge Protection, Fire Fighting, Fire Suppression, and Security Systems. Operating across 160 locations and serving around 1,600 customers, SSi sal manages a complex portfolio of over 2,600 active safety and security projects — making precision, real-time visibility, and a robust CMMS platform critical to their day-to-day operations.

Why They Needed e-maintain

With over 2,600 active safety and security projects running simultaneously across multiple clients and locations in Lebanon, SSi sal's manual tracking methods were no longer sustainable. They needed a centralized CMMS platform that could deliver full visibility over every project from start to finish — ensuring nothing was missed, no deadline was skipped, and every client commitment was met.

Challenges They Faced

  • No reliable system to track project start and end dates across a large and diverse client base spanning 160 locations
  • Managing assigned products and consignment items per project was error-prone, time-consuming, and difficult to audit
  • Installation follow-up across 160 locations lacked coordination, clear accountability, and a centralized record of completed work

The Benefits They Got

8,500 work orders handled yearly with a consistent 90% resolution rate across all 160 locations
30 min average response time maintained across all client locations in Lebanon
30% OPEX reduction delivered year over year through centralized project and maintenance management
90% service satisfaction rating maintained across 1,600 active customers
80% improvement in project management engagement — the highest recorded across all e-maintain clients

Full real-time control and visibility achieved across 2,600 active safety and security projects spanning 160 locations.

SSi sal

See how SSi sal manages 2,600 active safety projects across 160 locations in Lebanon with e-maintain's CMMS platform — 90% resolution rate and 30% OPEX reduction.

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Free demo. No commitment.