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MitsuLift: How One CMMS Platform Scaled Elevator Maintenance Across 8 Countries

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MitsuLift

MitsuLift is an internationally operating elevator and escalator solutions company with a presence across 8 countries spanning the Middle East, Europe, and Africa. Managing over 2,000 locations and tens of thousands of maintenance requests every month, MitsuLift needed a CMMS platform built for scale — and found it in e-maintain.

Why They Needed e-maintain

As MitsuLift expanded across multiple countries, their existing tools struggled to keep up. Limited ERP integration, fragmented data across regions, and rising operational costs made it clear they needed a unified CMMS and EAM platform capable of managing maintenance at a multinational scale — one that could grow with them.

Challenges They Faced

  • No centralized CMMS platform to coordinate work orders across dispersed international locations
  • Rising annual operational expenditure with no clear visibility into where costs could be reduced
  • Inability to scale maintenance operations efficiently as new countries were added to their network

The Benefits They Got

50,000 work orders created monthly with a 94% resolution rate maintained across all locations
25 min average response time achieved across 8 countries and 2,000+ locations
20% OPEX reduction delivered year over year through centralized maintenance management
30% decrease in customer churn driven by faster response times and improved service delivery
20% improvement in customer engagement across all markets

Successfully expanded CMMS operations from Lebanon to Jordan, Nigeria, Ghana, and Cyprus — with further expansion underway.

MitsuLift

See how MitsuLift scaled elevator maintenance across 8 countries with e-maintain's CMMS platform — 50,000 work orders monthly and 20% OPEX reduction year over year.

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Free demo. No commitment.