Deerfields Mall: How a UAE Shopping Mall Transformed Facility Management with CMMS & CAFM
Book a Demo
Deerfields Mall, managed by Fibrex Mall Division, is a prominent shopping and leisure destination in the United Arab Emirates located 60 minutes from Abu Dhabi. Fibrex is responsible for the comprehensive facility management and maintenance of the mall — covering everything from architectural integrity to the seamless operation of all facilities and 1,500 assets across the property, making a robust CMMS-CAFM platform essential to their daily operations.
Why They Needed e-maintain
Managing a busy UAE shopping mall with over 100 daily work orders through phone calls and paperwork was creating serious operational gaps. Fibrex needed a centralized CMMS-CAFM platform that could connect all facility management teams in real time — ensuring every issue was assigned, tracked, and resolved without delay across all 1,500 assets.
Challenges They Faced
- Issue reports were made by phone with no accurate asset information attached — making it impossible to diagnose problems before a technician arrived on site
- Technicians had no real-time visibility into their assigned tasks, priorities, or locations across the mall
- No centralized CMMS platform to coordinate between facility management staff across the mall's 1,500 assets and multiple departments
The Benefits They Got
Real-time mobile notifications keeping every technician informed, on track, and coordinated across the entire property.
Deerfields Mall
See how Deerfields Mall manages 1,500 assets and 100+ daily work orders in the UAE with e-maintain's CMMS-CAFM platform — 95% resolution rate and 20% OPEX reduction.
Free demo. No commitment.