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SMLC / Pepsi: How a National Beverage Giant Manages 102K Assets with One CMMS Platform

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SMLC / Pepsi

SMLC is the official Lebanese bottler for PepsiCo, managing a diverse portfolio of over 20 products distributed across 50,000 points of sale throughout Lebanon. With 102K assets — primarily coolers and distribution equipment — to track and maintain across the country, SMLC operates at a scale that demands precision, speed, and a CMMS platform capable of keeping up.

Why They Needed e-maintain

With 102,000 pieces of equipment spread across 60,000 locations nationwide, SMLC's cooler repair and maintenance operations had outgrown their manual processes. Scheduling engineers, tracking repairs, and maintaining service standards across such a vast network required a centralized CMMS platform built for scale — not spreadsheets.

Challenges They Faced

  • No streamlined way for POS supervisors to report, log, and track equipment issues directly from the field
  • Engineer scheduling was inefficient and increasingly difficult to manage across 60,000 locations at scale
  • Lack of real-time operational visibility made it impossible to prioritize repairs, track progress, and follow up effectively

The Benefits They Got

3,600 work orders managed monthly with a consistent 90% resolution rate across all locations
18 min average response time — one of the fastest achieved across all e-maintain clients
30% OPEX reduction delivered year over year through centralized maintenance and repair management
90% service satisfaction rating maintained across 50,000 points of sale nationwide
50% improvement in customer engagement following full platform rollout

Seamless deployment across both web and mobile app — giving every POS supervisor instant access to report and track issues from the field.

SMLC / Pepsi

See how SMLC/Pepsi manages 102K assets across Lebanon with e-maintain's CMMS platform — 3,600 monthly work orders, 18-minute response time, and 30% OPEX reduction.

Book a Demo

Free demo. No commitment.