FIXLEB: How a Lebanese Home Appliance Repair Company Digitized Operations Nationwide with CMMS
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FIXLEB is a Lebanese home appliance repair and maintenance company with over two decades of experience serving customers nationwide. Managing 3,000 assets across 1,000 locations throughout Lebanon, FIXLEB has built a strong reputation for reliability and speed — and is now leveraging e-maintain's CMMS platform to fully digitize their operations and elevate the customer experience from end to end.
Why They Needed e-maintain
With over two decades of experience and a rapidly growing nationwide customer base across Lebanon, FIXLEB's manual processes could no longer meet modern customer expectations. They needed a centralized CMMS platform that could digitize the entire service journey — from booking to completion — while keeping customers informed and technicians coordinated every step of the way.
Challenges They Faced
- No streamlined digital system for customers to request services, track repair status, or communicate with technicians in real time across Lebanon
- Scheduling service visits around customer availability across 1,000 locations was handled manually — leading to delays, conflicts, and missed appointments
- No transparent process to generate and communicate accurate repair cost estimates to customers before work began — creating friction and reducing trust
The Benefits They Got
Customers can now order services, schedule visits, track repair status, and receive transparent cost estimates — all digitally through e-maintain, with no phone calls needed.
FIXLEB
See how FIXLEB digitized home appliance repair operations across 1,000 locations in Lebanon with e-maintain's CMMS platform — 30% OPEX reduction and 80% satisfaction rate.
Free demo. No commitment.