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Tiqany: How a Lebanese Facility Management Company Went Fully Paperless with CMMS

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Tiqany

Tiqany is a forward-thinking facility management company based in Lebanon, founded by experienced professionals in engineering, construction, consulting, and maintenance. Serving a broad range of clients across 40 locations throughout Lebanon, Tiqany delivers specialized CMMS-driven maintenance solutions and comprehensive facility management services tailored to each client's unique operational needs.

Why They Needed e-maintain

Tiqany's facility management operations were heavily dependent on paper-based processes, making it increasingly difficult to stay on top of client requests, technician assignments, and maintenance follow-up across 40 locations in Lebanon. They needed a centralized CMMS-CAFM platform that could bring structure, accuracy, and real-time visibility to their entire workflow — and eliminate paper from their operations for good.

Challenges They Faced

  • No centralized system to define, assign, and follow up on fault-based work orders across 40 client locations in Lebanon
  • Completed maintenance work was difficult to validate and audit without a proper digital tracking and documentation system
  • Maintenance records across multiple client locations were inconsistent, unreliable, and impossible to report on with confidence

The Benefits They Got

1,500 work orders managed monthly with an 80% resolution rate across all 40 client locations in Lebanon
25 min average response time achieved across all facility management sites — fully replacing manual phone-based coordination
30% OPEX reduction delivered year over year through centralized digital facility and maintenance management
90% service satisfaction rating maintained across Tiqany's entire client base
30% decrease in client churn following full platform adoption and digital workflow rollout

Technicians now receive work orders, checklists, and task updates directly through e-maintain's mobile app in real time — eliminating paperwork entirely.

Tiqany

See how Tiqany went fully paperless across 40 locations in Lebanon with e-maintain's CMMS-CAFM platform — 1,500 monthly work orders and 30% OPEX reduction year over year.

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Free demo. No commitment.